Telehealth Clients

Most of our TeleHealth sessions are via Google Meet. We use DoxyMe as a back up when needed. In the process of scheduling your initial appointment, our staff will send you the information you will need to connect with your therapist through telehealth by audiovisual video conference.

In-Person Clients

Due to COVID-19, our waiting rooms are not in full use. Only clients or visitors directly involved in sessions will be permitted to sit in the waiting room until the therapist is ready. Please arrive a few minutes early for your session. If you are more than 10 minutes early, please wait in your car before coming in. If you have an appointment at our West Jeff office, please call the office to let us know that you have arrived and we will inform your therapist. They will meet you at the front door and take your temperature before bringing you inside. If you have an appointment at our London office, please enter our waiting room and sign in at the receptionist window. One of our staff will take your temperature and inform your therapist of your arrival. Masks or face shields are required at both locations.

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Initial Session Goals:

ASSESS YOUR CIRCUMSTANCES

We will take the first meeting to assess your current circumstances. While our areas of expertise may be consistent with your reasons for coming to therapy, we will need to address specific areas that are unique to you, and your current circumstances. From there, we will be able to better determine what type of therapy is right for you, what it will entail, and what it will look like for you in terms of fitting it into your day-to-day life. In addition, we may provide you with series of actions to do outside of our therapy sessions, such as practice a certain technique, or read a specific book, as it is important you take on an active role in your healing.

BUILD A RELATIONSHIP

Our first session will be more like a two way interview.  In order for therapy to be successful, it is imperative we establish a client/therapist relationship that is supportive and honest.  Each client/therapist relationship will be unique but certain values and themes are true for all sessions. You can expect to be treated with compassion, empathy, respect, and understanding, to be presented with someone who is available to listen to you, to receive knowledgeable and scientifically backed techniques and information to assist you in your mental health related struggles, and to be in a safe, supportive, and confidential space. 

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Is therapy confidential?

As a general rule, all therapy sessions are confidential and anything you discuss with your therapist will remain between the two of you, unless you request otherwise. This is as per protection rules by law, which all therapists legally need to follow, and no information from the session can be disclosed without prior written consent from the client.

There are exceptions to this law however, and the therapist can disclose information from the session to legal authorities or appointed persons if any of the following are true:

The therapist suspects abuse to a child, dependent adult, or an elder, or are made aware of domestic abuse. These situations all require the therapist to notify law authorities immediately.

If the therapist suspects an individual has caused, or is threatening to cause severe bodily harm to another person, therapists are required to report it to the police.

If an individual intends to harm himself or herself, expressing to the therapist for example, plans for suicide. While the therapist will attempt to work through this in the therapy session, if it appears to be unresolved or the client does not cooperate, additional action may need to be taken to ensure the safety of the client.

 

 

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“Your present circumstances don’t determine where you can go; they merely determine where you start.”

-NIDO QUBEIN